Shipping & Delivery
We strive to deliver your AIDEVI products quickly and safely. Below you'll find all the information you need about our shipping policies and delivery options.
Free Shipping
Free shipping on all orders within the EU, no minimum required
Fast Delivery
Express shipping available for 1-3 business day delivery
Order Tracking
Track your package in real-time from warehouse to doorstep
Shipping Policy Overview
AIDEVI ships to all European Union countries from our distribution centers located in Germany and the Netherlands. We partner with trusted carriers including DHL, UPS, and DPD to ensure reliable and timely delivery of your supplements.
All orders are processed within 24-48 hours during business days (Monday-Friday). Orders placed on weekends or public holidays will be processed on the next business day. Once your order has been shipped, you will receive a confirmation email with tracking information.
Delivery Times by Region
| Country/Region | Standard Shipping | Express Shipping |
|---|---|---|
| Germany | 3-5 business days | 1-2 business days |
| France | 4-6 business days | 2-3 business days |
| Italy | 4-6 business days | 2-3 business days |
| Spain | 5-7 business days | 2-3 business days |
| Netherlands | 3-5 business days | 1-2 business days |
| Belgium | 3-5 business days | 1-2 business days |
| Austria | 4-6 business days | 2-3 business days |
| Other EU Countries | 5-8 business days | 3-4 business days |
* Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.
Shipping Costs
Free Shipping on All Orders
- FREE shipping on all orders, no minimum purchase required
- Standard delivery in 3-8 business days depending on location
- Express shipping available for faster delivery (additional fees may apply)
- Tracking included with every order
Order Tracking
How to Track Your Order
Once your order has been shipped, you will receive an email confirmation containing your tracking number and a link to track your package. You can also track your order through your AIDEVI account dashboard.
Note: Tracking information may take 24-48 hours to update after your order has been shipped. If you haven't received tracking information within 48 hours of your order confirmation, please contact our customer service team.
Important Shipping Information
Customs & Import Duties
For orders shipped within the EU, no additional customs fees apply. For orders outside the EU, customers are responsible for any customs duties, import taxes, or clearance fees imposed by their country.
Delivery Address Accuracy
Please ensure your delivery address is complete and accurate. AIDEVI is not responsible for packages lost due to incorrect or incomplete address information provided by the customer.
Signature Required
Some carriers may require a signature upon delivery. If you're not available, the package may be held at a local depot for pickup or a second delivery attempt may be scheduled.
Remote Areas
Delivery to remote or rural areas may take additional time. Some express shipping options may not be available for certain locations.
Frequently Asked Questions
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or directly on the carrier's website.
What if my package is delayed?
Delays can occur due to customs processing, weather conditions, or high order volumes. If your package is significantly delayed, please contact our customer service team and we will investigate the issue.
Do you ship to PO boxes?
Yes, we can ship to PO boxes in most countries. However, express shipping options may not be available for PO box addresses.
What happens if I'm not home when the package arrives?
The carrier will typically leave a delivery notice with instructions for redelivery or pickup at a local depot. Some carriers may leave the package in a safe location if possible.
Can I change the delivery address after placing my order?
You can change the delivery address within 24 hours of placing your order by contacting customer service. After this window, changes may not be possible if the order has already been processed.
Are there any customs fees or import taxes?
For orders shipped within the EU, there are no additional customs fees. For orders outside the EU, customs fees and import taxes may apply depending on your country's regulations.
Still Have Questions About Shipping?
Our customer service team is here to help with any shipping-related inquiries.
Contact Customer Service