Returns & Refunds
We want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.
Return Policy Overview
30-Day Returns
Return unopened products within 30 days of delivery
Full Refund
Receive a full refund to your original payment method
Easy Process
Simple return process with customer support assistance
Return Conditions
Eligible for Return
- Unopened products in original packaging
- Within 30 days of delivery date
- Products with intact safety seals
- Damaged or defective items (contact us immediately)
Not Eligible for Return
- Opened or used products
- Products past the 30-day return window
- Items without original packaging
- Products with broken safety seals
How to Initiate a Return
Contact Customer Service
Email us at support@aidevi.com with your order number, product name, and reason for return.
Receive Return Authorization
We will review your request and provide a return authorization number along with shipping instructions.
Ship the Product Back
Package the product securely in its original packaging and ship it to the address provided. Use a trackable shipping method.
Receive Your Refund
Once we receive and inspect the returned product, we will process your refund within 5-7 business days to your original payment method.
Refund Processing
Inspection Period: Once we receive your returned product, we will inspect it within 3-5 business days to ensure it meets our return conditions.
Refund Timeline: After inspection, we will process your refund within 5-7 business days.
Refund Method: Refunds are issued to the original payment method used for the purchase.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error or a defective product.
Special Cases
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at support@aidevi.com with photos of the damage. We will arrange a replacement or full refund at no cost to you, including return shipping.
Wrong Item Shipped
If you receive the wrong product, we will send the correct item immediately and provide a prepaid return label for the incorrect product.
Allergic Reactions or Adverse Effects
If you experience any adverse effects from our products, please discontinue use immediately and consult a healthcare professional. Contact us to report the issue and discuss potential returns.
Frequently Asked Questions
What is your return policy?
We offer a 30-day return policy for unopened products in their original packaging. If you are not satisfied with your purchase, you can return it within 30 days of delivery for a full refund.
Can I return opened products?
For health and safety reasons, we cannot accept returns of opened or used products. However, if you have concerns about a product, please contact our customer service team for assistance.
How do I initiate a return?
To initiate a return, email us at support@aidevi.com with your order number and reason for return. We will provide you with a return authorization and shipping instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the product is defective or we made an error. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive and inspect the returned product, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will arrange a replacement or full refund at no cost to you.
Need Help with a Return?
Our customer service team is here to assist you with any questions or concerns about returns and refunds.
Contact Customer Service